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For the Chop

Nick » 06 October 2009 » In General » No Comments

karate

Every week this year my 8 year old daughter and I have been learning karate . She was originally drawn into it by the fashion element of the coloured belts but now really enjoys it and is pretty good. Indeed as she has now done 3 exams her confidence is growing with a positive impact on the rest of her life at home and at school.

Most of this is down to the great teaching of our Sensei at our Shotokan Karate Club in St. Albans but is is also down to the basic discipline of it.

But what about me? Well in truth it is harder for me because I am 38 years older than she is and fairly uncoordinated which makes it like me learning an S Club Seven dance routine each week. That said I also love it for much the same reasons and find it as relaxing, albeit safer, as hurtling around on my large mororcycle in recent years because it requires absolute concentration that is ultimately relaxing.

As importantly it allows me to challenge my own “circles of comfort” and do something new. So what about you?

When did you last choose to do something that you have never done before and force yourself to get on with it when neither business or home life required that you do it. Be brutal, be honest but be sure that positive thinking is fine but positive action is priceless – or £6 a lesson.

Cheers

Nick

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Be careful what you wish for

melanie » 14 September 2009 » In General » No Comments

Phone pics 058If there is a god then, this year, he/she has surely decided to be very literal-minded indeed.  I wished I could have a short break – I was sick with swine flu for three weeks.

I wished not to hear another musical rehearsing for a little while, because for the previous three weeks I had two of them rehearsing in rooms neighbouring my home office – one downstairs, one next door – and the Council pitched up and gave us three days’ notice of some 19 weeks of ’street improvements’.

Among the bracing rhythms of the jackhammers, diggers and angle grinders I regained my appreciation of Sondheim and Lloyd Webber… but my wish for the */=+$?! Council to hurry up and finish their work went unheeded.  I was starting to feel like a character in a Terry Pratchett novel.

So I’ve been a touch cautious about wishing for things of late, except where it was something I could safely wish for on here without bringing down a dose of divine misinterpretation.  I was clearly not precise enough in my other wishes, but I have learned my lesson for the future.  I no longer wish for good weather, because that requires some subjective evaluation.  Instead I wish for a day of clear blue skies, bright sunshine, low humidity and zero precipitation, preferably with a temperature in the mid-seventies.  I’m pleased to report that this wish has thus far been met with divine indifference, so I must be doing something right.

If you think this is a little extreme, you’re probably right, but it’s nothing compared to one American man, who has a very clear wish of his own he would like to fulfil.  The Finding My Goddess web site could be described as a technical specification for the ideal woman the site’s owner, Mark, wishes to find.  It’s extraordinarily detailed, both about the goddess Mark is seeking, and the man himself – possibly more so than is necessary, as I’m sure most potential goddesses don’t need to know he’s a tantra master, for example.

I’ve been watching the site for the last few months, curious to see whether the goddess would be found and, as of September 3rd, it would appear the goddess has indeed been discovered living in Europe.  And yet…

While most of us would confess to having an ideal in mind when discussing a partner, we talk in terms of general traits – hair or eye colour, good sense of humour, level of educational attainment, common interests.  Likewise, whe we post a wish for a product or service on YouWish, we have some general characteristics in mind, certain criteria that need to be fulfilled.  But in most cases, we don’t define it down to the nth degree, not least because that’s closing off other opportunities.  It acknowledges we may not have things quite right, and that we’re open to alternate ways of achieving the same goal, perhaps with a better solution than we might originally have imagined.

So what happens now for Mark and his goddess?  While she apparently meets all his extensive criteria, he’s still soliciting back-up applications.  To date, all we on the outside can know is that she has ticked all the many boxes on his list.  But where’s the fun in that?  Where’s the spark?  I can’t help wondering whether the woman in question has found a lover or an employer, given the nature of the recruitment process.

If we are not open to be surprised, delighted, contradicted even, where is the joy in life?  Pleasure can be anticipated, and may indeed live up to expectations, but to rule out the spontaneity of attraction, whether it be to people, products or services, strikes me as terribly sad.

Fortunately, for the rest of us at least, the god of divine misinterpretation is there to make sure our best efforts to eliminate the unexpected are thwarted.  My swine flu resulted in my husband and toddler son only contracting mild versions of the illness instead of catching a nastier, mutated version later in the year, while I finally got some precious sleep.

The Council effectively closing our arts space down through noise pollution made us fear for our livelihood (and the roof over our heads) but it also allowed us much-needed time to upgrade the spaces and even take on a booking for Woody Allen to film here with Antonio Banderas, which has resulted in more enquiries for future projects.  Even Tower Hamlets Council were prepared to move their diggers elsewhere for the sake of that one week.

No matter how extensive Mark’s list, it can’t encompass the whole of any human being, and even the most detailed of specifications falls short of simple human nature and its ability to contradict both description and prediction.

So let’s wish Mark and his goddess every happiness, but with a friendly word of caution.  I know from his web page that he’s not a rock fan.  So he may not be familiar with a certain Rolling Stones lyric that he might wish to bear in mind: You can’t always get what you want but sometimes, you just might find… you get what you need.

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MP’s expenses, transparency and honesty on the web

chris » 07 August 2009 » In General » No Comments

As we all know the world has been venting their anger on MP’s for their completely dishonest handling of their expenses. That’s old news. And yet it plays to a topic that is equally important but less widely discussed, namely people’s honesty on the web.

There seems to be a sort of unwritten law that it is ok to dissemble, cheat, lie, mislead and generally obfuscate on the web. In fact anything that avoids one having to disclose proper information. Why should this be acceptable? Just because the web police haven’t been created yet and Stallone is yet to appear to sort out good from evil, that is no reason for people to behave like that. Much of this has originated from the fact that people have an aversion to revealing their true identity on the web. And so it is increasingly hard for people to work out what stories are true or false and nowhere more so than on Twitter.

Why do I care?

Well I care because there are so many double standards being applied by people in different circumstances. It’s ok for Journalists to reveal information about MP’s expenses and yet media insitutions like the BBC have such a problem with being fully transparent about their own organisations.

If we want other people to take each one of us seriously then it is high time that we were all a little more transparent about who we are and what we want. And so if we expect companies to take time to give proper service, then it is equally important that people give out the right personal information to help them do their job. That’s why I find it frustrating when users of You Wish don’t put in their postcodes or other critical information that a business needs to sell them something. We shouldn’t have to mandate that people fill in a ton of personal information. Instead people should just think through what is important for that company or person to deliver what they want. They shouldn’t need prompting.

After all we protect people’s personal contact details. No-one gets those unless the individual concerned wants to give out their telephone number or email address. But we’re trying to create relationships here between companies and people and both sides need to honour an unwritten agreement. If I am going to take you seriously then at least think about my needs and respect my position. If all sides do that then everybody should find it much easier to get what they want.

It’s simple really. It’s like any friendship. It’s built on trust and it’s maintained by honouring that trust. Perhaps we can teach MP’s a thing or two after all!

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Fantastic Service & All that (Honda) Jazz

Nick » 16 July 2009 » In General » No Comments

Hi All

As anyone knows I can throw bricks with the best of them but it is a delight to tell a story of fantastic service, ironically starting with a Service!

honda

The Honda Jazz is a fantastic little car that does everything really well and ours, a 2002 model is one of the first in the UK and has never really missed a beat other than needing a replacement rear wheel bearing in whilst on holiday on France in 2006.  Unexpected but not the end of the world and put down to the fact it works hard with top box etc.

Spin on to 2009 and I take it into Brayley Honda in St.Albans and have its serviced which went well other than I’m told the other rear wheel bearing needs replacing BUT great news it will be done free because Honda have extended the warranty to 9 years on this item. Fantastic.

So taking a chance I write to Honda UK asking if they will contribute to the cost of the French one. I didn’t hold much hope:

- it was 3 years ago

- it was replaced by a Renault Garage (although I had the receipt and it was a Honda part)

Today I received a phone message from a named person at Honda UK in Slough, Sam. I missed her call and traded friendly  messages but I assumed it was a “sorry but….” situation. Wrong! When at last we spoke it was to inform me that they would pay the French cost in full and were converting into sterling.

Wow. Well done Honda. Well done Sam in Customer Service in Slough.

Now that really is SERVICE. I’m telling everyone and will probably buy a Honda FRV next so Honda really do understand the lifetime value of their customers. Shame the banks have yet to get there (other than First Direct).

Until next time.

Nick

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