YouWish

Hi All

As anyone knows I can throw bricks with the best of them but it is a delight to tell a story of fantastic service, ironically starting with a Service!

The Honda Jazz is a fantastic little car that does everything really well and ours, a 2002 model is one of the first in the UK and has never really missed a beat other than needing a replacement rear wheel bearing in whilst on holiday on France in 2006.  Unexpected but not the end of the world and put down to the fact it works hard with top box etc.

Spin on to 2009 and I take it into Brayley Honda in St.Albans and have its serviced which went well other than I’m told the other rear wheel bearing needs replacing BUT great news it will be done free because Honda have extended the warranty to 9 years on this item. Fantastic.

So taking a chance I write to Honda UK asking if they will contribute to the cost of the French one. I didn’t hold much hope:

- it was 3 years ago

- it was replaced by a Renault Garage (although I had the receipt and it was a Honda part)

Today I received a phone message from a named person at Honda UK in Slough, Sam. I missed her call and traded friendly  messages but I assumed it was a “sorry but….” situation. Wrong! When at last we spoke it was to inform me that they would pay the French cost in full and were converting into sterling.

Wow. Well done Honda. Well done Sam in Customer Service in Slough.

Now that really is SERVICE. I’m telling everyone and will probably buy a Honda FRV next so Honda really do understand the lifetime value of their customers. Shame the banks have yet to get there (other than First Direct).

Until next time.

Nick